Technical Customer Support Agent
Location: Remote / Home Based
A FULL TIME POSITION- 40 hours a week - Incl. WEEKENDS / LATE / NIGHT SHIFT
Technical Customer Support Agent for WebinarNinja. We are looking for dedicated, friendly and helpful people to support our growing users.
Core Must Haves
- Are you able to gather, handle, process data and information efficiently and effectively?
- Can you handle unexpected situations and use initiative to implement a solution?
- Are you able to use technology to help solve problems?
- Are you great at communicating and sharing your knowledge?
- Are you able to empathize with others situation and offer to help in a fluent and accurate manner - both verbally and in writing?
- Are you disciplined, flexible and willing to take direction and follow instructions?
Do you answer YES to the following?
- Do you have at least 4 years of technical customer support experience?
- Do you have experience working from home?
- Are you willing to work any shift, including weekends?
- Are you looking for a secure, steady job?
- Do you like being part of a team?
Who are we
WebinarNinja is the fastest growing webinar software company and we are looking for amazing team members to join our growing support team.
As a Support Ninja you are the face of WebinarNinja. You make the customer experience exceptional. We communicate with our users through support tickets and chats. We even hop on a webinar with our customers to test out issues if needed!
We pay monthly
We pay bonuses & salary increases based on performance
We offer paid holidays, sick leave, & an all-expenses paid, annual team retreat.
How to Apply
Complete our application form here.
Best of luck!