Ready to do the best work of your career?

At WebinarNinja, we help small businesses grow with webinars. Join us, and help others win, everyday. 

Technical Customer Support Agent

Location: Remote / Home Based

A FULL TIME POSITION- 40 hours a week - Incl. WEEKENDS / LATE / NIGHT SHIFT

 

The position:

Technical Customer Support Agent for WebinarNinja. We are looking for dedicated, friendly and helpful people to support our growing users.

 

Core Must Haves:

  • Are you able to gather, handle, process data and information efficiently and effectively?
  • Can you handle unexpected situations and use initiative to implement a solution?
  •  Are you able to use technology to help solve problems?
  • Are you great at communicating and sharing your knowledge? 
  • Are you able to empathize with others situation and offer to help in a fluent and accurate manner - both verbally and in writing?
  • Are you disciplined, flexible and willing to take direction and follow instructions?

Do you answer YES to the following?

  • Do you have at least 4 years of technical customer support experience?
  • Do you have experience working from home?
  • Are you willing to work any shift, including weekends?
  • Are you looking for a secure, steady job?
  • Do you like being part of a team?


Who are we?

WebinarNinja is the fastest growing webinar software company and we are looking for amazing team members to join our growing support team.

As a Support Ninja you are the face of WebinarNinja. You make the customer experience exceptional. We communicate with our users through support tickets and chats. We even hop on a webinar with our customers to test out issues if needed!


Job Details:

  • We pay monthly
  • We pay bonuses & salary increases based on performance
  • We offer paid holidays, sick leave, & an all-expenses paid, annual team retreat.


HOW TO APPLY

Complete our application form here.

Best of luck! 😀